In order to protect the privacy of our users, we do not show the complete contact details.

Premium users can request access to contacts.

To request access, you need to visit the user’s profile and click on 'Request Access' which will send a request to the receiver. On receiving the request, the receiver has the option to accept or decline this request. If they accept your request, you will be able to see their number from the Contact Request screen after 24 hours if the profile is still active.

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You can block users who might be troubling you. You can simply click on 'Found profile abusive?' on the bottom of any profile and then select 'Block User' to block them from contacting you.

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To unblock users, please go to Settings > Unblock and unblock users from there.

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if you are facing issues with verifying your selfie, please check if your face is clearly visible in your profile photo. We use your selfie and match the face in your selfie with the face in your profile photo to validate it. If your profile photo does not have your face or has too many faces, in such a scenario, the selfie will not get verified. If you still further get issues, please reach out to our support desk for further help.

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What do you want to change?

You can use the 'Forgot Password' link available on the login screen to receive a link or OTP to your email/mobile from where you can change your password. The email/sms you receive will have a link which you can use to create a new password.

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Please contact the support desk and the team will respond to the query within 24 hours. We recommend you take a screenshot of the error or technical issue you see and attach the same when emailing us so it could help resolve the issue faster.

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Please check if you have enabled the option "When matches from my preferences are over show matches from other cities". Enabling this will show profiles from the different cities. To see profiles from your city and it’s radius, please disable the above option in your match preferences.

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They can reply to messages – yes! If any one of the two members is a paid or premium member, then both users can exchange personalized messages to and fro without any barriers.

Also, they can also initiate chat with you if you have mutually matched and you are a paid or premium member.

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Free users and paid users get equal visibility. We treat all users equally when it comes to profile visibility. In fact, paid users get more advantages based on the premium packages.

It is likely that you are not logging that frequently after paying for subscription and hence, you may not be getting the visibility. We recommend you login as frequently as when you were a free user and you will see there is no difference.

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The notification stating, "Xyz wants to date or chat. Send a message now" is a recommendation based on your preferences provided by the system. Users who are on the app are interested to chat, date or make friends and the recommendations are shared with you in your inbox so you can start chatting if you wish to. If you are interested, you can send a message to the suggested user. If they are interested in your profile, you can expect a response. Also, the difference here being, you can send multiple messages to them before they reply which gives you an advantage.

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As you chat with users, there could be multiple reasons a user is removed from the app. If a user deactivates, deletes their account or blocks you or if a user has been suspended, in such scenarios, we remove these users from your messages, likes and visitors.

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Your profile photo is the most important attraction. Hence, we recommend and require min. 1 photo on profile. You can replace your existing profile photo by going to your profile > Add a new photo > Delete the existing profile photo.

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A username change can be made only once. If you have already changed your username once, then you cannot do the same again.

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Every profile created on QuackQuack is moderated to check for fake profiles. We screen all profiles using artificial intelligence and 24x7 manual moderation process. Each profile is checked multiple times on multiple parameters. We suspend 90% of suspicious profiles during profile creation process and all of this happens within seconds! You can be assured that QuackQuack has the industry best process to screen for fake profiles. However, there are chances that some profiles could bypass the moderation and for these too, our artificial intelligence and moderation team identifies these profiles within minutes and suspends them. Rest assured we are working hard to keep you safe and away from these fake profiles.

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Our support works from Monday through Saturday for 8 hours. We usually respond to all urgent to not-so-urgent queries within 24-48 hours.

Having said that, you will typically find someone answering your emails even outside this time period.

Here is the summary of customer support response time based on availability and on which day the ticket has been raised / submitted:

Mon - Fri: With in 24 hours
Saturdays and Sundays: With in 48 hours
Public Holidays: With in 48 hours

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QuackQuack has been designed and maintained in a way where we ensure you do not feel awkward while browsing for matches.

We ensure to keep spammers, filth and abuse at bay by constantly monitoring and removing profiles which do not adhere to site policy.

We also have mobile, Facebook and selfie verifications so you can see which user have verified their profile and are genuine in their efforts to find their matching partner.

We also want you to stay cautious of people who might be looking to fraud you. This link (https://www.quackquack.in/securitytips/) is a good guide on how to stay safe on QuackQuack, and it has a list of banned users from the last 7 days showing that we are serious about keeping our app clean.

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Skipped profiles can be reset by going to your "Settings" and clicking on "Skipped profiles" and then resetting specific users from the list.

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Currently, this feature is not available on QuackQuack.

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Well, we would be really happy to know the same! Your details will be posted on the site (it can be maintained anonymous, if required) and may also become a part of our campaign. Send us your Testimonial today!

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Users can send messages to 50 new users per day and after availing the daily limit for 50 new users, users would be getting 'come back tomorrow' message.

Once the receiver replies to the message, you can exchange unlimited messages from the 'inbox' of your account.

These restrictions are only to ensure that a member doesn't end up getting no responses if the member at the receiving end gets bombarded with too many messages.

However, premium users have an option to send unlimited likes. You can also set up an Interest Booster and send interests automatically too.

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You can send only 1 message to any user for the very first time. These restrictions are only to ensure receiving users are not spammed with too many messages until they respond. Once a user responds, you will be able to send further messages and chat with them.

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If you wish to chat with someone who isn't available online, you can click on the Direct Message icon / button and send a direct message (restricted to 300 characters). This option is available to premium subscribers.

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Kindly login to your account to access your details

The Human Matchmaker feature is available to certain premium users with select subscriptions on our Android and iOS application. Through this service, users can engage in one-on-one interactions with a dedicated human matchmaker. The Human Matchmaker assists users with profile modifications, improvements and recommendations for profiles based on likes and visits, along with safety tips and how to improve your messages.

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Once you have purchased a subscription including a Human Matchmaker, go to your profile > Locate the tab labeled "Human Matchmaker." and follow the steps to schedule a call by specifying the desired date and time for the call.

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The Human Matchmaker feature is available to certain premium users with select subscriptions on our Android and iOS application.

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We recommend that you follow the steps below. Go to your profile > Locate the tab labeled "Human Matchmaker." > You will find the status of your scheduled call. If the status shows “Unavailable” “Did not pick the call” “User requested for reschedule” “Answered as busy” “wrong number” in these scenarios, the call wasn't completed. You can reschedule the call.

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You are allowed to schedule a call under three scenarios:
1)You asked for a rescheduling option or you were unavailable during the initial attempt made by the Human Matchmaker. You have the flexibility to reschedule it up to two times here.
2)You requested a call, but a wrong number was provided or the call was attempted and not answered. In such a situation, you have the option to reschedule the call only once.
3)If you haven't received a call or a call has not been attempted yet, you can reschedule it without limitations.

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